PEMBROKE – As part of a special customer service initiative taking place this summer, Pembroke Regional Hospital is seeking participants who would be willing to share their feedback and ways to improve the patient experience in a focus group discussion.
Upcoming 90-minute sessions are being held August 1st at 6 p.m. at the Giant Tiger public meeting room, August 2nd at 4:30 p.m. at the Rotary Room in the Petawawa Public Library and August 8th at 6 p.m. in the Madawaska Room at the Carefor Mackay Site.
“As an organization, we are always seeking ways to improve the services we offer and one way to do that, is to speak directly with those who use our services,” said Pierre Noel, PRH president and CEO. “It’s helpful for us to get their feedback on what worked well for them, and learn more about which areas need improvement.
“It’s also important for us to find out what our community knows about our hospital and identify what our reputation is throughout the region. If people aren’t aware of the programs or services we offer or have less than positive perceptions, we need to look at how we can improve communications and turn those opinions around,” Mr. Noel said.
Those interested in being part of a focus group discussion can register for a specific date and location by calling 613-732-2811 extension 7000 or emailing [email protected] with your name and contact information.
“We are hopeful that by collecting this information, we can get a much clearer picture of some of the areas we need to focus on in terms of improvement or at least confirm that we are making positives changes in some of the right areas,” Mr. Noel said. “The more feedback we can collect, the better the outcome will be in terms of having results be reflective of the population we serve.”
Feedback is also being collected through short, three-question surveys and a more detailed 11-question online survey through the hospital’s website.
To date, 325 short surveys have been completed by survey teams at public events and locations. This week the teams will be out again at Canex July 27th, Giant Tiger July 28th and the Beachburg Fair July 29th.
If you wish to complete the hospital’s online survey, visit “Your Feedback” on the hospital’s website www.pembrokeregionalhospital.ca.
