WHITEWATER REGION — On March 13, Hydro One announced a Pandemic Relief Fund to assist customers affected by the novel coronavirus (COVID-19). As part of their commitment to customers, Hydro One will offer financial assistance as well as increased payment flexibility to customers experiencing hardship.
“This is a difficult time for everyone and we want our customers to know that we’re here to support them,” said Mark Poweska, President and CEO, Hydro One. “We hope this fund provides our customers peace of mind so they can concentrate on what matters most — keeping their loved ones safe.”
Since the novel coronavirus (COVID-19) outbreak began, Hydro One’s Pandemic Team along with its leadership, have been actively monitoring the evolving issues to ensure they can continue to deliver the service Ontarians depend on while keeping employees, customers and the public safe.
“As Hydro One’s largest shareholder, we are pleased by the actions taken by Hydro One to support their customers during this uncertain time,” said Greg Rickford, Minister of Energy, Northern Development and Mines.
Hydro One is going one step further by extending its Winter Relief program. This program, first introduced by Hydro One and now mandated for the entire province, halts disconnections and reconnects customers experiencing hardship during the coldest months of the year.
“We recognize the critical role we play in powering communities across the province,” said Poweska. “We take our responsibility to our customers, employees and the people of Ontario to heart and will continue to work with the sector and government to champion the needs of electricity customers in Ontario.”
More details about the Pandemic Relief Fund can be found at www.HydroOne.com/ReliefFund. Hydro One is encouraging customers concerned about their bill or upcoming usage to call 1-888-664-9376 to discuss the fund and what options are available.
